Privacy Policy
Last updated: 12 May 2026
Introduction
This website is operated by Karen Adams.
I respect your privacy and aim to collect and use personal information in a way that is straightforward, sensible, and transparent.
This policy explains what information I collect, why I collect it, how it is used, and the choices you have about your data when you use this website, get in touch with me, sign up to emails, or buy services or digital products.
If you have any questions about this policy or how your information is handled, you can contact me at contact page.
Information I collect
Depending on how you use the website, I may collect the following information.
Information you give directly
This includes information you provide when you fill in a contact form, sign up to a newsletter, book a call or service, purchase a product or service, reply to emails, or send a message through social media.
This information may include your name, email address, phone number, billing information, and any information you choose to share in messages or enquiries.
You are under no obligation to provide personal information, but some services may not work properly without it.
Information collected automatically
Like most websites, this site may collect limited technical information automatically, including your IP address, browser type, device type, pages visited, approximate location, referral source, and time spent on the website.
This information is generally used to understand how people use the website and to improve it over time.
Payment information
Payments are processed through third-party providers such as Stripe or PayPal.
I do not store full payment card details on this website.
You should review the privacy policies of any payment provider you use, as they handle your payment information directly.
How your information is used
Your information may be used to respond to enquiries, provide products or services, process payments and refunds, send newsletters or updates you have asked to receive, improve the website and services, keep records of purchases or communications, comply with legal or accounting obligations, and protect the security and proper functioning of the website.
I do not sell your personal information.
Legal basis for processing
Under UK GDPR, personal information is processed on one or more of the following grounds: your consent, fulfilling a contract with you, complying with legal obligations, or legitimate interests, such as operating and improving the website and services.
You may withdraw consent to marketing emails at any time by using the unsubscribe link in emails or by contacting me.
Email newsletters
If you choose to join a mailing list, your information will be used to send occasional emails, updates, or newsletters.
You can unsubscribe at any time.
Email marketing may be managed using third-party providers such as Mailchimp, ConvertKit, or similar services.
Cookies and analytics
This website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve performance and usability, and measure the effectiveness of content or marketing.
You can usually control cookies through your browser settings.
This website may also use analytics services such as Google Analytics.
Sharing information with third parties
Your information may be shared with trusted third-party providers where reasonably necessary to operate the website or deliver services.
This may include providers for website hosting, email delivery, scheduling or booking systems, payment processing, analytics, cloud storage, and accounting services.
These providers only receive the information necessary to perform their services.
Information may also be disclosed where required by law or where reasonably necessary to protect legal rights, prevent fraud, or resolve disputes.
International transfers
Some third-party providers may store or process data outside the UK.
Where this happens, reasonable steps are taken to ensure appropriate safeguards are in place.
Data retention
Personal information is only kept for as long as reasonably necessary.
For example, contact enquiries may be retained for administrative purposes, purchase records may be retained for tax and accounting obligations, and newsletter information may be retained until you unsubscribe.
When information is no longer needed, it is deleted or securely removed where practical.
Your rights
Under UK data protection law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your information, object to certain forms of processing, withdraw consent, and request transfer of your data in certain circumstances.
To exercise these rights, contact contact page.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your information has been handled improperly.
Security
Reasonable measures are taken to protect personal information, but no method of electronic transmission or storage can be guaranteed completely secure.
You use this website at your own risk.
Children's privacy
This website is not intended for children under 16.
Personal information is not knowingly collected from children.
External links
This website may include links to third-party websites.
I am not responsible for the content, privacy practices, or security of external sites.
Changes to this policy
This policy may occasionally be updated.
The latest version will always appear on this page with the updated date shown at the top.
Contact
Karen Adams
Contact: contact page
Website: https://rathergoodreframe.com
Terms and Conditions
Last updated: 12 May 2026
Introduction
These Terms and Conditions govern your use of this website and any services, digital products, downloads, courses, workshops, or materials provided by Karen Adams.
By using this website or purchasing any products or services, you agree to these Terms and Conditions.
If you do not agree with them, please do not use the website.
Using this website
You agree to use this website lawfully and in a way that does not infringe the rights of others or restrict their use of the website.
You must be at least 18 years old to purchase paid services or products from this website.
Intellectual property
Unless otherwise stated, all content on this website is owned by Karen Adams.
This includes written content, images, graphics, downloads, worksheets, videos, branding, course materials, logos, website design and layout.
You may view and use the website for personal use, download purchased or free resources for your own use, and quote brief extracts with clear attribution and a link back to the original source where appropriate.
You may not reproduce or resell materials without permission, distribute paid materials to others, claim any content as your own, or use content commercially without written permission.
If you would like permission to use content, please contact contact page.
Purchases and payments
Prices are listed in the currency shown at checkout.
Payments are processed through third-party payment providers.
By purchasing a product or service, you agree to provide accurate billing information.
Refunds
Refund terms may vary depending on the product or service.
Where specific refund terms apply, they will be stated clearly at the point of purchase.
Unless otherwise stated, digital downloads are non-refundable once accessed or downloaded, and services, workshops, or calls already delivered are non-refundable.
If you experience a problem with a purchase, please get in touch. Most issues are easier to resolve through a conversation than through a dispute process.
Booking services
If you book a consultation, workshop, or similar service, you are responsible for attending at the agreed time.
Reasonable notice should be given for cancellations or rescheduling.
Repeated missed sessions may result in future bookings being declined.
Specific booking terms may be provided separately where relevant.
Educational and informational content
The content on this website and in related products or services is provided for educational and informational purposes only.
Nothing on this website should be considered legal, medical, financial, therapeutic, or other regulated professional advice.
You remain responsible for your own decisions, actions, and outcomes.
No guarantees
Individual results vary.
Any examples, case studies, testimonials, or stories shared on this website are illustrative only and should not be interpreted as guarantees of specific outcomes.
Website availability
Reasonable efforts are made to keep the website available and functioning properly.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, technical problems, or circumstances outside reasonable control.
Limitation of liability
To the fullest extent permitted by law, Karen Adams shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or any related products or services.
Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.
Third-party links and services
This website may contain links to third-party websites or services.
These are provided for convenience only.
I am not responsible for the content, availability, or practices of third-party websites.
User submissions
If you voluntarily submit comments, testimonials, feedback, or similar material, you grant permission for that content to be used for reasonable business and marketing purposes unless you explicitly request otherwise.
You must not submit unlawful, defamatory, abusive, or misleading material.
Termination of access
Access to the website, services, or products may be restricted or terminated where there is abusive behaviour, unlawful activity, misuse of materials, harassment, or attempts to disrupt the website or services.
Privacy
Your use of this website is also governed by the Privacy Policy above.
Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.
Changes to these Terms
These Terms and Conditions may occasionally be updated.
The latest version will always appear on this page with the updated date shown at the top.
Contact
Karen Adams
Contact: contact page
Website: https://rathergoodreframe.com